Pathways to Adoption and Utilisation of Artificial Intelligence (AI) in Governance, Management, Health, and Education
Keywords:
mHealth, Community health worker, Technology acceptance model, Ease of use, Adoption, Non-governmental organizationsAbstract
Artificial Intelligence (AI) presents transformative opportunities for governance, financial inclusion, health, and education in Uganda. While regional peers are rapidly integrating AI into public service delivery, Uganda’s adoption remains limited despite policy commitments such as Vision 2040 and the National ICT Policy. Existing governance challenges; including electoral inefficiencies, mismanagement of SACCOs under the Parish Development Model (PDM), delayed public fund disbursements, health supply chain disruptions, and weak accountability in education, highlight the urgency of digital transformation.
This paper applies a socio-technical AI readiness framework to assess Uganda’s preparedness for public-sector AI adoption. Drawing on evidence from the Electoral Commission Report (2015/2016) and the Auditor General’s findings, the study identifies five key readiness gaps: limited digital infrastructure and data systems, weak regulatory and governance frameworks, low institutional AI capacity, inadequate funding for innovation, and the absence of pilot implementation programs.
