Organizational Communication, Culture and Commitment and Employee Performance in University Faculties: Implications from Makerere University College of Computing and Information Sciences

Abstract

The paper examines whether organizational communication, culture and commitment (3Cs) predict organizational performance. The empirical findings from a descriptive survey study from Makerere’s college of computing obtained using both quantitative and qualitative methods are presented. The study had a response rate of 75% having targeted 109 respondents but 82 returned the survey questionnaires. Findings revealed a positive relationship (r=0.278, sig=0.011) between organizational culture and employee performance; a significant positive relationship (r=0.310, sig=0.005) between organizational commitment and employee performance; and no significant relationship (r=0.048, sig=0.667) between organizational commitment and employee performance. It was therefore concluded that organizational culture and organizational communication positively affected the performance of employees at COCIS in one way or the other. The study recommends that the College management should build and improve on teamwork and develop the current leadership to maintain the culture; create opportunities for employees to interact with the managers of the college in order to improve on the communication; and encourage employee innovation, increase on their salaries, institute organizational loyalty programmes and reward long-serving employees.